Legal · Updated July 2026
Refund Policy
This policy describes how cancellation and refund requests are assessed for professional services, project milestones, subscriptions, and licensed digital products.
Professional services
Payments covering completed discovery, strategy, design, development, marketing activity, approved milestones, or time already worked are non-refundable unless the written agreement states otherwise.
Unstarted work and cancellation
If work has not started, a cancellation request may be reviewed after deducting payment-processing charges and any third-party, scheduling, procurement, or preparation costs already committed.
Digital products and subscriptions
Downloaded, activated, provisioned, or licensed digital products are generally non-refundable. Subscription cancellation stops future renewal unless a product-specific policy or applicable law provides otherwise.
Requesting a review
Send the order or invoice reference, reason for the request, and relevant details to hello@yoorie.com. Eligible requests are reviewed against the applicable proposal, invoice, product terms, and work completed.
Questions about this policy can be sent to hello@yoorie.com.